City of London, London
£37000 - £45000 per annum
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To maintain, repair, and improve customer BEMS, taking responsibility for providing a high quality service to both end customers and Facility Management clients.
*Follow and promote the Pillinger Values & Behaviours:
We do things properly
We tell it how it is
We work together
We take individual responsibility
*Comply with all internal processes & procedures. e.g. H&S, Service / visit reporting, timesheets, expenses
*Build and maintain good relationships with existing clients
*Actively look for opportunities for additional support contracts and services with existing customers
*To maintain and improve customer BEMS systems by carrying out routine and reactive servicing, call outs, working promptly efficiently and effectively in line with company procedures.
*Completing clear and concise reports detailing work carried out and recommendations on completion of any site visit within the time periods specified in company procedures.
*To carry out extra works and small projects / commissioning work under guidance from Senior / Lead BEMS engineer.
*Identify equipment / sub-contract resource required for jobs and raising purchase requests in good time to enable the work to be completed
*Promptly quote simple remedial works and small extra works
*Support Desk Engineer
*Member of Call out Engineer rota
*Ensuring all work is carried out in compliance with the company's H&S policies
*General commercial awareness
Other duties as may be required consistent with the responsibilities of the post.
Indicative Performance Measures
*Reporting: Punctuality & quality of reports, paperwork and information
*Communication: Appropriate and timely telephone and email communication, internally and externally
*Timekeeping & Attendance: Exceptional timekeeping, good sickness record.
*Flexibility: Respond to urgent working requirements at short notice
*Customer satisfaction: Client perception to quality, service and productivity. Internal customer relationships
*Engineering: Working effectively to deliver high quality work within planned timescales
*Financial Contribution: Sales leads and remedial / extra works quoted
Key Skills and Competencies
*Communication: Good communication skills, including report writing
*Self-management: Ability to proactively manage own time, plan activities, and prioritise effectively
*Teamwork: Proactively shares knowledge and supports team members through understanding roles, responsibilities and the importance of effective processes
*Customer Focus: Always putting the customer first and delivering exceptional customer service
*Quality: Strong focus on quality of results (Doing Things Properly)
*Flexibility: Adapting to changes in requirements
*Technical: Knowledge and skills related to the role
Experience & Qualifications Required
*Health & Safety awareness
*Good general BEMS knowledge and relevant industry experience
*Fundamental electrical and/or mechanical engineering skills relating to building services.
*The ability to read mechanical and electrical installation drawings, MCC schematic wiring diagrams, and technical documents
*An in depth knowledge of general building services plant and systems.
*A genuine interest in reducing energy consumption to minimise the impact on the environment
*A good knowledge of Trend (or equivalent systems)
*Ability to fault find and engineer BEMS
*Good standard of computer operating skills including but not limited to rebuilds, adding hardware and software, IT networking etc.
*Competent with MS Office products (Outlook, Excel & Word)