£35000 - £40000 per annum
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Our utility client requires a Metering & Billing Manager to manage the end-to-end metering and billing process.
You will be
*Supporting and motivating Team Leaders and subsequent teams to provide a first-class service to our customers, resolving all possible enquiries first time.
*Working collaboratively with colleagues across the business at all levels to ensure our service operates successfully for our customers.
*Line managing a group of revenue controllers.
*Identifying trends in performance, creating new initiatives, and sharing continuous improvement concepts with the Service Improvement function.
*Ensure that key department processes are regularly analysed and reported, enabling any gaps or process failures to be identified, interrogated, and improved to avoid further failure and cost.
*Escalation point and liaison for other departments to resolve customer queries relating to billing, collection, and operational issues.
*Maintain the company budget & targets.
*A proven leader who can execute operational best practice to achieve service excellence.
*Experience of managing Team Leaders and their team of advisors in a contact centre environment.
*Billing processes and management
*Ability to design, implement and manage robust and measurable feedback mechanisms.
*Customer focused leader with personal strengths of analysis, monitoring and tracking.
*Drive, enthusiasm, and energy for improving process and procedures.
*Possess good listening, written and verbal communication skills.
*Ability to work flexibly.
*Strong prioritisation skills and ability to manage own workload.
*Ability to make effective decisions within established procedure.
*Good organisational skills
I look forward to speaking to you soon.