The Customer Delivery Team within the HomeSend organization is responsible for on-boarding Send and Receive partners to Cross-Border platform
Responsible for ensuring E2E integration process is followed internally with all the departments (Treasury, Finance, Compliance, Technical, Product, Sales, Legal and Ops ) and remains the key contact for the Customer from project kick-off to go-live
You'll act as technical integration manager to guide the Customer through the different phases of the integration process in accordance with the HomeSend standards.
You'll be responsible for organizing workshops, conference calls, providing the required technical information to the Customer, managing and agreeing on the milestone planning (internal and external) in order to meet the expected business targets.
You'll work with several departments within our HomeSend organization in order to find solutions for problems reported by our Customers.
You'll report to the Head of Customer Delivery team.
Are you willing to drive the digitalization of cross border money movements?
Have you ever brought a service to market on a global scale?
Have you ever managed Customers of diverse cultures across the globe?
ROLE
Assist the HomeSend sales team during technical pre-sales activities.
Provide the Customer with End-user experience call flows which match their and HomeSend business requirements.
Organize kick-off meetings and intermediate alignment calls with the Customer in order to ensure the defined milestones are reached.
Prepare internal documentation for the customer implementation teams, follow-up with internal teams and align with customer.
Provide on regular basis feedback to the head of Customer Delivery and the Head of regional sales regarding the progress of the different Customer integrations.
E2E program management with status tracking of integrations along with project timelines
ALL ABOUT YOU
You have a Master in Electronics, IT or ICT or the equivalent experience.
You are experienced project/program management skills.
You are experienced with API with or capable of quickly gaining operational knowledge of these protocols: SFTP, HTML over HTTPs, SOAP, TLS/SSL encryption.
You have strong verbal and written communication skills in English.
It's an advantage to have a few years of operational experience in a similar function, working in the Cross Border Payments, ACH payments.
You are creative, result-oriented and you can demonstrate hands-on problem solving skills.
You are a team player and flexible.
You have good communication skills and like to interact with Customers.
You are Customer driven with a keen eye for high quality.
