Helpdesk support L1/L2

Location: Brussels, Belgium
Job Type: Contract
Specialisation: Information Technology
Salary: Negotiable
Reference: 77644-ITBEL-ALR_1608055005
Contact: Allaa Ridouan
Email: email Allaa
Role description

Required Responsibilities
- handle incoming calls, questions and e-mails with questions from internal and external customers and around specific products for professional customers
- ensure the correct dispatching to the various technical departments
- inform the customer about the status of his request and the solution of his incident -ensure that internal procedures and tasks to be performed are carried out as defined in the work instructions
- ensure a good follow-up of the interventions in the field
- report recurring problems -provide support to colleagues to have a good impact on customer satisfaction

Degree & Experience
- technical education in higher education or equivalent experience

Technical skills
- Office 365
- Ticketing system

Attitudes/ behaviour
- open and flexible
- team spirit
- creativity
- self-sufficient
- flexible

- bilingual dutch and french
- knowledge of English is an asset