Helpedsk IT technician Junior (FR/NL)

  • Location

    Brussels, Belgium

  • Sector:

    Information Technology

  • Job type:


  • Salary:


  • Contact:

    Sarah Mawaka

  • Contact email:

  • Job ref:


  • Published:

    about 1 year ago

  • Duration:

    16 weeks

  • Expiry date:


  • Start date:



Role description

Required Responsibilities

  • handle incoming calls, questions and e-mails with questions from internal and external customers and around specific products for professional customers

  • ensure the correct dispatching to the various technical departments

  • inform the customer about the status of his request and the solution of his incident -ensure that internal procedures and tasks to be performed are carried out as defined in the work instructions

  • ensure a good follow-up of the interventions in the field

  • report recurring problems -provide support to colleagues to have a good impact on customer satisfaction

Degree & Experience

  • technical education in higher education or equivalent experience

Technical skills

  • Office 365


  • open and flexible

  • team spirit

  • creativity

  • self-sufficient

  • flexible ( Service Desk Coordination provides a 24/7 service. Working in shifts is essential)


  • bilingual dutch and french

  • knowledge of English is an asset