Process/Delivery Specialist
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plaats
Reading
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Sectoren:
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soort baan:
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salaris:
Up to £24000.00 per annum
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Contact:
Rebecca Dalton
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Contact email:
Rebecca.Dalton@volt.eu.com
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functie ref:
73381-ADMIN-CDA_1548870744
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gepubliceerd:
meer dan 5 jaar geleden
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Looptijd:
78 weeks
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Vervaldatum:
2019-01-31
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Begin datum:
asap
You will be responsible for delivering high quality services, assist with defining as well as identifying continuous improvements of service definitions, work-flow processes and appropriate on boarding and support of delivery specialists.
You will also be responsible for:
- Managing contract decrement requests through premier billing tools.
- Closing requests and sending completion emails.
- Managing SKU swaps
- Carrying out regular reviews to ensure the processes are being followed and verify the
quality of deliverables.
- Ensuring services are delivered to agreed SLAs.
Skills required:
- Previous experience with workflows
- Admin experience
- Strong understanding of support and customer service delivery
If the above sounds like you please apply for my immediate attention!