Overall Mission
To provide excellence in Customer Issue Resolution to our customers the through accurate, timely issue resolution, proactive investigations to drive reduction in delinquency.
Key Job Responsibilities
To investigate the root cause of delinquency issues, ranging from invoice Queries, Pricing, Supply Chain queries and work as a team to resolve within a timely manner.
Liaising with Customer Service, Customer Financial Services, Business Services and the Businesses to understand issue, the next steps and required communication back to the Customer.
Raise disputes within SAP and Salesforce cases to satisfy customer issues, Financial Standards and Customer Expectations.
Analyse Issue history to proactively investigate any potential issues and rectify upfront.
To ensure all transactions meet required compliance standards at all times.
To liaise with the business and Customer Service on customer relationship management.
