IT - Helpdesk ICT Technician
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Location
Brussels Capital
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Sector:
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Job type:
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Salary:
Negotiable
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Contact:
Maximilian Jaax
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Contact email:
Maximilian.Jaax@voltinternational.be
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Job ref:
BBBH2040_1636036547
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Published:
over 2 years ago
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Duration:
1 Year
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Expiry date:
2021-12-08
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Start date:
01/01/2022
Volt is looking for a junior ICT Support Technician for one of our top clients in Brussels!
Required Responsibilities:
- handle incoming calls, questions and e-mails with questions from internal and external customers and around specific products for professional customers
- ensure the correct dispatching to the various technical departments
- inform the customer about the status of his request and the solution of his incident -ensure that internal procedures and tasks to be performed are carried out as defined in the work instructions
- ensure a good follow-up of the interventions in the field
- report recurring problems -provide support to colleagues to have a good impact on customer satisfaction
Degree & Experience:
- technical education in higher education or equivalent experience
Technical skills:
- Office 365
Attitudes/Behaviour:
- open and flexible
- team spirit
- creativity
- self-sufficient
- flexible ( Service Desk Coordination provides a 24/7 service. Working in shifts is essential)
Languages
- bilingual dutch and french
- knowledge of English is an asset