£60000 - £70000 per annum
about 1 month ago
I am currently partnering with a Global manufacturing client who are recruiting of an IT Service Integration Manager on a permanent basis.
Duties will include:
Working with the Head of IT Service Management to agree and deliver strategies for IT service delivery
Develops relationships with customers at senior levels
Contributes to strategies for managing supplier relationships.
Supports the strategic direction and takes responsibility for the full range of customer service functions
Defines service channels, service levels, standards and the monitoring process for customer service/service desk staff
Leads & develops a high performing service delivery team in accordance with the ITIL and SFIA frameworks.
Determines and maintains organisational development needs in line with business needs and strategic direction
If you have a proven track record working in similar positions, apply now for more information.