O365 Support Enginner

  • Location

    Brussels, Belgium

  • Sector:

    Information Technology

  • Job type:

    Contract

  • Salary:

    Negotiable

  • Contact:

    Lucile Aoustin

  • Contact email:

    Lucile.Aoustin@volt.eu.com

  • Job ref:

    75307-ITBEL-LAU_1571125350

  • Published:

    about 1 year ago

  • Duration:

    26 weeks

  • Expiry date:

    2019-10-16

  • Start date:

    Asap

Office - Microsoft Exchange 2016/365 Support Engineer


Description

Role

Our client is looking for a Microsoft Exchange 2016/Office 365 Engineer Expert to provide on-going support and assistance with the support and implementation of a hybrid Exchange/Outlook/Office 365 solution.


Profile

For this challenge, our client is looking for an experienced candidate (3 years) who is a team player with excellent written and verbal communication; good customer service skills; excellent problem-solving skills, able to work autonomously and eager to learn.

The candidate will need planning, coordination and follow-up skills, as well as the ability to work collaboratively in an Agile environment. He will also need strong working, hands-on knowledge of Microsoft Exchange and Exchange On-line.

Additionally, knowledge of Lotus Notes/Domino administration and support will be useful to help enable migration and troubleshoot migration issues.

This function is based in Brussels.


Responsibilities

  • Operate and maintain Production Microsoft Exchange Environment

  • Carry out 2nd/3rd line support for all incidents/requests related to the platform

  • Assist with administrative maintenance on the AZURE / O365 tenant services to ensure optimal service response times

  • Work with various IT teams to support migration of purely on-premise systems to a hybrid on-premise/cloud architecture

  • Ensure compliance with all IT controls

  • Coach internals (technical) staff related to Exchange and other Office 365 components.

  • Create documentation in the form of procedures and SOPs (for all staff - from the technical support staff to the end-user) as an important part of knowledge transfer.


Technical Skills (Related Microsoft Certifications preferred)

Operating Systems:

  • Windows server 2012/2016

  • Client OS (Windows 10)

Products/tooling:

  • Microsoft Exchange 2016 and previous;

  • High Availability and Disaster Recovery Configurations

  • Mail Flow and Connectors

  • Microsoft Edge Server

  • Outlook client configuration 2016 and previous

  • Microsoft Office 365

  • Microsoft AZURE/O365 core elements, Active Directory, Federation Services

  • Programming & Scripting Products

  • Expert level skills in PowerShell and PowerCLI required. Knowledge in other scripting languages


Other

  • Lotus Domino/Notes 9.x on Windows (asset)

  • Service Now

  • Salesforce Integration with Office 365

  • SMTP, SSL/TLS

  • DNS

  • Experience of Binary Tree Migration tooling and their Coexistence Services are a plus

  • Agile


Essential Experience

  • 3+ years experience with Microsoft Exchange/Exchange On-line hybrid in a large environment.


Language skills
The candidate must be fluent in English but French is a plus.