Operations Manager (Order Processing - Distribution -Logistics)

  • Location

    Hampshire, England

  • Sector:

    Information Technology

  • Job type:


  • Salary:

    £40000 - £45000 per annum + benefits

  • Contact:

    Kelvin Ball

  • Contact email:


  • Job ref:


  • Published:

    almost 2 years ago

  • Expiry date:


  • Start date:



A market leading global manufacturing company based in Hampshire has the opportunity for an Operations Manager on a permanent basis.

The successful candidate will have the following skills and experience:

* Order Processing
* Warehouse
* Distribution & Logistics
* Health & Safety


* Management of all processes from order input until dispatch of goods
* Handling and resolution of related complaints
* Active participation in customer service improvement to achieve company Net Promoter Score (NPS) target
* Create and maintain a zero-error culture employing best customer service practices to support the company's vision
* Management and procurement of all Company vehicles
* Ensuring KPI's are met


Order Processing
·Ensure all customer orders are processed efficiently and error free.
·Ensure all orders are processed systematically and on time
·Ensure SAP/CRM data is maintained and updated with correct customer discounts and customer details to facilitate efficient methods of working
·Oversee the orders on procurement platforms such as Amazon and Farnell
·Liaison with colleagues/partners in HQ regarding order processing topics

·Maintain company stock levels in the most efficient and cost-effective way, ensuring that the receipt and dispatch of goods are completed in a timely fashion to support customers, sales and service
·Plan workflow to achieve aim of same day dispatch
·Plan consolidation of customer orders
·Manage staff to achieve efficient operation in all areas
·Manage couriers both domestic and trans-border
·Receive, unpack and check incoming repairs and new goods
·Check and record credits to customers
·Control logistics costs
·Import and Export of goods primarily to Germany but also Ireland and the Channel Islands
·Organise the annual company stock check in conjunction with the Finance and Service Manager
·Liaison with colleagues/partners in HQ regarding logistics topics

Fleet Management:
·Acquisition of contract quotes
·Accurate recording of car details for P11D purposes
·Deal with insurance database (MID) and motor insurance related claims
·Deal with leasing and management companies
·Liaison with Company car owners/drivers on policies, procedures and guidelines
·Ensure Pool vehicles are maintained and kept in a clean and safe condition

Health & Safety
·Take responsibility for all aspects of Health & Safety within the client.
·Ensure legal compliance with all regulations
·Ensure all employees are aware of, adhere to and have access to the Company's Health & Safety Policy and procedures.
·Maintain and update the policy on a regular basis