Senior Implementation Engineer

Location: London
Specialisation: Information Technology
Salary: £70000 - £80000 per annum
Reference: BBBH1896_1658313292
Contact: Rafi Rahman
Email: email Rafi
Job Purpose,Duties and Responsibilities
- To provide project implementation services to clients.
- Encourage and promote services and capabilities
- Provide a quality customer focused approach ensuring work is carried out accurately and to
the specified standards, with a smooth delivery.
- Work closely with the Resource Manager in line with the Resource Management Process.
- Creation of work packages for delivery and working closely with the resource manager for
scheduling.
- To be responsible for high quality, customer orientated communication throughout the
project life-cycle.
- Provide training and support where included in scope to the specified standards.
- Joint responsibility for the transition of projects from the technical solutions team into
the implementation phase.
- Joint responsibility for the transition of projects from the implementation phase to
business as usual including defining and the delivery of comprehensive technical
documentation.
- Responsible for Project Management for all implementations where a project manager has not
been assigned.
- Securing customer sign off at the end of an implementation or project
- Participate in lessons learned activities providing valuable feedback to the technical
solutions team including the maintenance of company's technical standards.
- To be a technical stakeholder supporting the Project Manager or Account Manager in c
customer meetings.
- Ensure that through self-study that knowledge is both relevant and current with
technology, innovation and industry.
- Provide technical leadership, support and mentoring to the junior members of the team.
Technical skills

At least 1-2 years implementing the following technologies:

Required skills;

- Servers Hardware, Dell EqualLogic SAN's,
- Desktops and Laptops
- Switches, Firewalls, Routers and UPS
- Microsoft Windows 7 to Windows 10
- Microsoft Windows Server 2008 to 2019
- Microsoft Office 2003 to 2016
- Microsoft Exchange 2003 to 2016
- Microsoft Office 365; Exchange On-line - EMS and Teams
- Microsoft Azure Platform Virtual Machine Hosting
- Virtualisation Software, VM Ware and Hyper-V
- Email, Web and Cloud App Security Filtering Services
- Anti-virus Services

Desirable skills;

- Avaya Phone Systems
- Apple OSX & Hardware
- Hosted Telephony
- SharePoint online
- IT and/or Microsoft qualifications (MCSE, MCITP, CCNA)
- Person specification
- Demonstrated self-starter with ability to plan and prioritise workload
- Demonstrated data analysis and reporting skills
- Excellent communication skills (verbal & written)
- Excellent Troubleshooting skills - able to demonstrate an analytical and logical approach
- Results and action oriented.
- Good team player with a growth mind-set.
- Must be well organised, have good interpersonal skills, be able to work under pressure and
be committed to providing excellent client service.
- Good presentation skills required for promoting our strong vision and values.
- Driving licence and access to a car

Of all duties. You will also be expected to undertake duties as directed by your line manager which will be deemed as reasonable within the scope of the role.