Support Engineer

  • Location

    Crawley, West Sussex

  • Sector:

    Information Technology

  • Job type:

    Permanent

  • Salary:

    £30000 - £40000 per annum

  • Contact:

    Geoff King

  • Contact email:

    geoff.king@volt.eu.com

  • Job ref:

    75442-ITENG-GRK_1572347918

  • Published:

    12 months ago

  • Expiry date:

    2019-11-28

  • Start date:

    asap

  • Consultant:

    #

Support/Systems Engineer - Crawley, West Sussex - £30,000-£40,000 per annum DOE

Duties will include:
Provide technical support services to both customers and internal teams globally
Record, troubleshoot and maintain accurately all product problems on the problem management system
Maintain regular contact with problem originators in line with SLAs
Escalate and report status appropriately for unresolved issues
Attend customer sites to resolve problems if required
Participate in global 24x7 standby rota if required
Assist and train 1st line Software Support Analysts
Undertake other duties as required

Skills/Experience:
Proven track record working in Support/System Engineer roles
Good knowledge of at least two platforms eg Windows, Linux, Unix, z/OS etc
Experience of database technology, in particular one of Oracle, SQL Server or DB2
Some scripting experience with Shell, Perl or Java
Proven problem solving ability
Excellent communication/stakeholder management skills