£54000 - £65000 per annum + Income Protection, Private Medical
11 months ago
*Responsible for data flows via import and export including setting up of new clients in systems along with data manipulation and analysis.
*Responsible for third-line support tasks
*Act as a point of contact for escalations on software supported by the team.
*Contribute to and encourage knowledge documentation and sharing in the Support team with resolution of calls.
*Be a source of knowledge and information to less technically experienced staff
*Lead a small team to effectively manage cases, adhere to processes and procedures by prioritisation.
*Participate in the development of systems by recommending, implementing, and administer methods and procedures to enhance operations.
*Maintain a level of knowledge on new technologies sufficient to understand their applicability to our client base and to implement and support them, if appropriate
*Motivate and foster creativity, communication and team working.
*Proactively analysing, identifying and remedying potential issues with software
*Manage integration projects and ensure that they meet business requirements and goals
*Responsible for Integration Testing activities, working with analysts, system designers, and business owners as required to deliver successful outcomes
*Communicate with the software developers and engineers to address any issues in program logic.
*Design, configure, test and deploy new software functionalities including bug fixes, reports and dashboards as per requirements.
*Responsible for software integration projects between systems including specification, design and testing.
*Take an active role in improving and automating manual processes by carrying out reviews of existing processes and suggesting alternatives.
*Write and review specifications on changes to the software and for new functionality.
*Participate in client's calls and be first point of contact for the technical aspect of those projects.
*Train employees on new application features
TECHNICAL REQUIREMENTS AND PROFESSIONAL QUALIFICATIONS
*Good understanding of payroll and payroll cycle (essential)
*MS Office skills must be competent overall
*MS Excel must be able to analyse, manipulate and check large amounts of data quickly using in-built tools such as copy/paste values, text to column, filtering, sorting, lookups, conditional formatting, tables, pivot tables (essential)
*Salesforce Certified Administrator - ADM201 (essential), Salesforce Certified Platform App Builder (desirable)
*Experienced in understand file structures including CSV, flat and XML files (essential)
*Previous experience writing requirement specifications (essential)
*Experience of import/export of data into systems to carry out such work (essential)
*Hands on knowledge of databases including MS Access, SQL and/or Oracle (desirable)
*Automation tool knowledge (desirable)
*Must be capable of working with remotely located colleagues and clients using tools such as WebEx and Teams (essential)
*Experience of supporting software systems either on premise or cloud systems (desirable)
*Knowledge of scripting or other software development experience (desirable)
*Proven people and issue management, team leadership and organisation
OUR IDEAL CANDIDATE WILL BE
*Quick to learn new software and processes to carry out testing, working with minimal instruction.
*Able to work on their own initiative and as part of a team carrying out tasks whilst showing attention to detail.
*A good verbal communicator who enjoys and is at ease with conversations and meetings with internal personnel at all levels.
*In touch with technology developments and an interest in learning new things.
*Capable of problem solving with analytical and research skills.
*Ability to work in a pressurised fast moving environment, helping troubleshoot issues quickly and effectively.
*Experienced at integration and software implementation for a minimum of three to five years.
*In touch with the current technologies and have a sound knowledge of the same.
*A good verbal communicator who enjoys and is at ease with conversations and meetings with internal and client personnel at all levels.
*Capable of expressing recommendations under scrutiny and explaining them if challenged.
*Capable of writing about technical matters in business English and of producing structured reports on findings, conclusions and recommendations.
*Strong inter-personal and communication skills, including management of 3rd party relationships
*Good administrative and process skills, with a proven ability to co-ordinate and manage multiple tasks methodically and systematically whilst prioritising.
*A person who has ample knowledge of the upgrading technologies.
*An expert in working with database and system administration teams, assisting with system development plans, resolving issues related to integration and system deliverables.