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How HR’s digital transformation will elevate the candidate - employee experience

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by Charlotte Gurney

Digital trends and technology have driven significant change across workplaces over the past few years. In HR and recruitment, this has been most notable, from the hiring process itself to the way that this area (and its values) is perceived across the business. This hasn’t changed in light of the impact of COVID19; in fact, if anything, it has accelerated. As a result, Volt have highlighted several key ways in which HR’s digital transformation will elevate the candidate - employee experience.

A focus on positive candidate perception - Technology has put power in the hands of candidates to share their experience during the hiring process - one study found that 72% of candidates who don’t have a good experience will go and share it on social media or employer review sites. Almost half of candidates responding to one PwC study said that they had refused an offer because the candidate experience had not been positive. Technology enables employers and recruiters today to offer a streamlined and efficient hiring process that is flexible to candidate need - and this is what most talented potential employees will expect from the businesses they want to work for.

Integrating technology across recruitment - Artificial Intelligence (AI) and machine learning have already begun to make a difference in recruitment, particularly in screening CVs, scheduling interviews and responding to candidate queries. From faster background and reference checks to video job descriptions and virtual assistants to help identify the best candidates there is huge potential for technology to do more in the recruitment field.

Everything starts with onboarding - For many organisations the hiring process ends when the contract has been signed and the new employee’s first experiences of the business are often unstructured and inconsistent. It’s becoming increasingly obvious that this can have a negative impact on both retention and productivity. Given the cost and time involved in making hires, wasting this with an ineffective onboarding process looks seriously misguided. As a result it’s now essential for businesses to design an onboarding process that is efficient, effective and welcoming, beginning with making background checks effortless and mobile friendly. In the age of COVID-19 this needs to be adapted to ensure that, even if it is taking place remotely, onboarding still ticks the boxes for talented people coming into the business.

Employee experience remains key - If this year has taught us anything, it’s that people really are at the heart of every business, and this is one of the reasons why employee experience has such a crucial importance in 2020. Technology can support this in many different ways, from performance management to learning and development, whether this is taking place within an office environment or on a working from home basis.

The digital transformation of HR has given a new lease of life to this area of businesses. The continuous integration of technology is also playing an increasingly crucial role in improving both the candidate and employee experience across all sectors, allowing businesses to revolutionize their approaches to sourcing and nurturing talent.

Contact Volt today - www.voltinternational.com