by Charlotte Gurney
The telecoms industry has undergone significant change in recent times. A drop in demand for voice and text messaging has created the need for many to pursue digital transformation, adopting cloud-hosted solutions and investing in sophisticated tech. These are just some of the ways in which technology is creating a brighter future for telco and talent management today.
The Internet of Things. IoT has totally transformed the opportunities that exist for companies in the telco industry and provided a wealth of potential efficiencies, for example for monitoring base stations and data centers remotely. By 2024 it is estimated that there will be more than 17.1 billion* IoT devices connected to networks across the world, creating a whole raft of new opportunities for telecom operators. IoT has pretty much eliminated almost all limitations geographically, for example hybrid and remote working is making it easier for employees to deliver work effectively with a more flexible schedule in certain business verticals. In addition, technology has made it easier to identify and evaluate talent
Cloud computing. Like any business, telecommunication companies can benefit from a move to the cloud when it comes to pressure on internal resources and also with respect to costs. Pay-per-use service models are especially vital for the introduction of new services and greater efficiencies.
This technology has enabled innovation a fast pace progression in staying relevant for businesses and employees. Employees must continually learn new skills to keep up with ever evolving industries and way of working. Whilst recruiters are seeing new employment roles that did not exist 5 years ago due to globalization, scalable and automated processes and operations.
RPA technology. Automation can take repetitive, mundane tasks from the hands of employees and automate them on the basis of a number of rules. This could be anything, from initial responses to customer queries to ensuring that data integrity and security is being properly maintained. Employees are then free to work on more business-critical tasks instead. Businesses today are looking at ways to optimize their workforce management processes.
5G technology. The 5G mobile network is a huge upgrade in connection terms, allowing for interconnectedness not just between people but also machines, objects and devices. It is faster and more reliable than anything that has come before and hits new heights with respect to speed and performance. This is echoed in the hiring sector with more candidates utilizing mobile technology to research, apply for vacancies. Not surprisingly 68% of Millennials have looked for jobs and one quarter applied for jobs using their mobile device **.
Location tracking capabilities. Used in tandem with IoT and location-based sensors, location tracking capabilities mean that telecoms operations can create better visibility across their supply chains and workforces. This can be used in a number of different ways, including to locate worker positions and to track and monitor goods giving a more efficient look at supply chains and workforce management.
Integrated network management technology. Investing in this technology provides an opportunity to improve performance and drive an error-free network. It can make it simpler to streamline and monitor expenses relating to an existing communications network and is becoming increasingly necessary in a tech-driven competitive world. This technology has benefits bringing offices and the workforce closer together and always on access to increase productivity.
Big data. Although not strictly speaking a ‘technology,’ big data is a tech-driven resource that can make a huge difference to companies operating in the telco industry. With the right sensors and analytics in place, big data becomes a serious asset, enabling the efficient processing of large data sets in order to generate key business insights and better understand customers. Big data can also improve talent management processes, retention and performance management and the efficiency of HR. Giving better information to inform better decisions in the recruitment process.
Cyber security. With their large customer bases, companies in the telco industry are especially vulnerable to cyber-attack, which can often be crippling. Cyber security technology provides the tools to detect threats more quickly, put effective countermeasures in place and create more resilience for a situation where an attack is launched. Cyber Security has opened up a new demand in talent management as threats to businesses are growing (in 2022 a study by IBM reported that a single breach on average would cost a business $3.92 million)***
Technology has under gone a massive transformation in recent years and its innovation is showing no signs of slowing down. Its important for businesses to keep up with trends and one focus to this is how to keep the engagement high with your workforce management strategies.
If you are looking for an end to end talent acquisition and workforce management services to enable you to improve your talent quality, mitigate risk and gain greater visibility of supplier performance and spend then get in touch today with our team
*Internet of things (IoT) stats and facts by Statista 2022 August 1.
**Ref Digital Information World – Millennials & Mobile Recruiting
***How much does a data breach cost in 2022 IBM study